Contacting Authors

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Questions are Public

Please note that the questions you send to authors appear on their store page so as to help other potential customers.

How to

Most authors have FAQ sections for each of their resources along with their resource descriptions so you may find what you need without having to contact the author.

If you can’t find what you need, you can contact the author by simply selecting the ‘Ask a Question’ button either on the resource page or the author’s store page.

Question Types

Authors will only respond to questions that relate to their resources. Please do not expect authors to answer questions that do not do so.

Question Format

There are two benefits to making sure that your question is written in a clear and unambiguous style:

  1. Authors are more likely to be able to give you a good quality answer
  2. Authors are more likely to respond quickly

No Reply from Author

If you have not received a reply from an author after 24 hours, please:

  • check that the answer to your question is not in the FAQ
  • send the author a polite reminder
  • shop around to see if you can get what you need elsewhere on the site
  • contact us at:

Outside the Website

Please note that the privacy rights of all users is an issue that we take very seriously. If you try to contact authors outside of the website in the form of unsolicited emails, phone calls or any other means, it will be considered as spam and as such a violation of our Terms of Use . Such action is likely to result in your account being closed.

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