The best way to provide your potential buyers with the information they need (and to maximize your sales) is to include resource descriptions, using your images and text, which answer all the questions potential buyers may have. Please see Adding Resources for detailed suggestions of how to do so.
It’s a good idea (again to maximize sales and reduce the number of support requests you receive) to include an FAQ for each resource you add to your store. The FAQ can answer just the basic questions initially but can be improved as and when you receive support requests.
Please note that we encourage buyers to make ‘informed purchases’. Clearly, this is especially important when we are dealing with downloadable resources which cannot really be returned and are, as such, non-refundable items. In order for buyers to do so, they will of course need to ask questions and are highly unlikely to make purchase without receiving answers fairly promptly. Authors should therefore always strive to reply within 24 hours and to provide satisfactory answers to the questions being asked.
If a teacher is having technical problems which you cannot solve, please ask them to contact us and we will do our best to sort it out (if we can).
Sometimes, there are small issues which can be easily resolved. Please always ask teachers to be crystal clear about the problem they’re facing. Once Authors understand clearly, there’s a good chance the issue can be resolved.
If the teacher is asking for a refund and you feel it is a legitimate claim, please contact us at firstname.lastname@example.org with the following information:
- The teachers name
- The resource name
- The reason for the refund