Customer Service for Teachers

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Finding Resources

There are several ways you can search for resources on the site:

  1. Use the powerful search bar at the top of every page to quickly find items.
  2. Use the filters on the shop page to narrow your search.
  3. Select the category you are most interested in to see a list of associated resources.
  4. Select an author’s store page link to see the resources the author offers.

Buying Resources

Before making a purchase you need to sign up for an account which is 100% free.

It’s also important to make sure the resource meets your requirements before you make your purchase. Because of the nature of a downloadable product, purchases are non-refundable. However, authors are encouraged to provide as much information as is appropriate on the resources pages and they are also happy to answer any questions whatsoever that you may have regarding a resource.

Finding Information

Each resource ‘card’ shows a summary of the resource. Click on a card to go to the single resource page. On that page you will see full details about the resources including reviews from buyers.

Contacting Authors

If you can’t find all the information you need, you can contact authors directly. Simply click on the ‘Ask a Question’ button on the single resource page or on the author’s store page. Authors usually get back to you within 24 hours.

Refunds

PLEASE NOTE that because of the nature of a downloadable product, purchases are non-refundable. If however you experience issues, technical or otherwise, with any resource you should first contact the author and explain the issue clearly. If, after trying to resolve the issue, it seems to you that a refund should be made, please request one from the author. Please also see our Terms and Conditions Section E for more about the refund policy.

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